The International Labor Report on Generative AI and Jobs (here), finds that:

1. The clerical exposure problem is real — and concentrated.

The ILO’s refined global index shows:

• Clerical jobs are the most exposed to GenAI
• Exposure to generative AI does not mean elimination of jobs
• Exposure is task restructuring, not job loss
• Clerical labor is the backbone of organizational meaning-making (calendars, coordination, documentation, flow)

2. The exposure is gendered.

The ILO’s strongest finding:

Women have significantly higher exposure to GenAI,

especially in high-income countries, because women predominate in clerical and administrative work.

3. GenAI does not eliminate jobs — it hollow-outs roles.

“Human-centric skills rise in importance."

4. The workplace becomes emotionally heavier wherever AI enters.

The ILO report states:

• Task complexity increases
• Worker stress rises
• Interpretive burden grows
• Emotional labor becomes central
• Skills mismatch intensifies
• Workers need support and reskilling before job transformation hits

This is what we call Heartware™. GenAI doesn’t remove human work — it adds emotional work.

5. The report’s global south nuance aligns with our ‘coherence’ argument.

The ILO report shows:

• Exposure is higher in high-income countries
• Lower in low-income regions
• However, vulnerability is higher in low-income countries due to a lack of reskilling infrastructure.

“Interpretive capacity is a new form of economic inequality.”

6. The ILO’s policy recommendations are a perfect match to our “Governors of Intelligence” idea

They prescribe:

• Reskilling & upskilling
• Supporting clerical + women-dominant roles
• AI literacy
• Emotional & cognitive support
• Human-centered job redesign
• Social safety nets
• Multi-stakeholder governance
• Gender-aware policy design

You can find the report here.